updated May 2020

Respect …. it describes all rules and regulations in our stunning park.

 

Booking Conditions:

Deposit of first night’s tariff required for all bookings.
Deposit for online bookings accepted by credit card only.

 

Check in-out times

Check in time is 3pm onwards. Check out time is 10am. Late check ins are welcome until 9pm. Keep in mind that kangaroos are more active during the evening period, so drive safely!

 

Behaviour/Night quiet time

Please respect your fellow holiday makers' right to peaceful enjoyment of the Park. Music should be kept to a minimum and cease at 10pm. No more noise after 11pm (bed time). 

Drunkenness, offensive behaviour and rowdy parties will not be tolerated. You are responsible for the people staying at your pyramid. Management has the right to terminate your stay for any breach or undesirable conduct.
If you are concerned by unnecessary noise or unacceptable behaviour please report to management by calling 03 5356 4281 and press for emergency in the park. You will be connected to the Halls Gap Lakeside night manager.

 

Age of children

A child is between 5 and 17 at the time of visit. Infants are between 0 and 4 years of age.

 

Tariff changes

We reserve the right to alter tariffs appearing on this website. We review our tariffs each year on 1 July and publish those rates accordingly.

 

Bedding

All the beds are fully made, including linen, bedding and two bath towels.

 

Departing your unit

We wish we did not have to make these rules so strict, but unfortunately we have had to!

Please leave the cabins in a similar state as you found it. (*$50.00)

Please do all dishes and dispose of all rubbish. (*$25.00)

Please respect the fact that we do not allow smoking in the cabins. (*$100.00 )

*We reserve the right to charge your credit card according to above fees.

 

Damage done

If we find the unit in an unsatisfactory state and damage has occurred, we have the right to charge the cost involved with damage repair and/or replacement of goods.

 

Peak and High Season Payment

Bookings for peak and high seasons need to be paid in full up front 14 days prior to arrival. Don't worry, we will ask you per email to do so! Bookings that have not been paid in full could be cancelled if no other arrangements have been made, but we will try to contact you prior to pushing the cancel button.
No refunds for early departures or no shows.

 

Minimum Nights Stay Requirements

 Event/Season Pyramids
Off Peak/Shoulder Season 2 nights
High Season 3 nights
Grand Final Weekend (Labour Day SA) (2 nights over the weekend are required) 3 nights
Melbourne Cup LW (3 nights over the weekend are required) 4 nights
Christmas - New Year (26th Dec - 1 Jan) (3 nights during the period are required) 5 nights
Peak January Week 3 nights
Australia Day LW (2 nights over the weekend are required) 3 nights
Labour Day LW (2 nights over the weekend are required) 3 nights
Easter LW (4 nights over the weekend are required) 5 nights
Queens Birthday LW (2 nights over the weekend are required) 3 nights

*Please note that this table is for reference only and subject to change, please contact us directly on 03 5356 4281 for the up to date information.

 

Re-Booking:

We are very aware particular locations in the park are more popular than others. We do our very best to give everybody a fair chance, but we discovered this is close to impossible.

  1. We do not allow bookings for more than a year ahead. This year is based on the departure date.
  2. Guests staying during peak periods have first right to re-book, for the same period the year after.
  3. At any stage can we review those these rules if we think they are not supporting our mission to give everybody a fair chance.

In advance we apologise that we not always can accommodate your specific request, we hope you understand!

CANCELLATIONS AND ALTERATIONS TO BOOKINGS

updated May 2020

COVID 19 Adjusted cancellation policy

Any cancellations made by the guests or management at Grampians Getaway due to government enforced restrictions as a result of COVID 19 will be dealt with as follows:

  • Standing bookings which have been affected during a travel restricted period will have their paid monies be transferred into the guests client account which will be valid for a period of 3 years as from the date of cancellation and affected guests will be informed by staff through email or phone call.
  • Refunds can be requested but a delay is expected due to the financial impact of such event.

 

Cancellation Policy:

After arrival or within 14 days of arrival for Off peak and Shoulder season bookings and 30 days for High season and Peak bookings there will be no refund. Bookings cancelled outside these time frames to arrival will be refunded less a $25 administration fee.

 

Reduction of length of stay

Prior to arrival, within 30 days for high and peak season and 14 days for off peak and shoulder season, will occur a full 1 night “cancellation” fee. No fees apply before those time frames.

 

Rescheduling a reservation

Up to 30 days for high and peak season and up to 14 days for off peak and shoulder season no fee will applies, but has to be rescheduled within 6 months of original booking. If rescheduling done within 30 days for high and peak season and within 14 days off peak and shoulder season the reschedule request will be treated as a cancellation. Please refer to cancellation policy.

 

Early Departure and Last Minute Changes:

There are no refunds possible for early departure or changes made to bookings on arrival or during your stay.

 

No Show

If a “No Show” occurs we hold the right to charge the full amount of the booked stay and/or cancel the booking the morning after a "No Show".

 

We suggest to investigate your options regarding travel insurance to prevent unexpected surprises.

Thanks for looking after our pride and joy!